Late Friday night, Memorial Day weekend, 50 year old furnace not starting. Called 3 furnace places. Only a technician from Countryside called back. Wanted to make sure I understood it would be a higher charge for after-hours work. He was in the home within an hour of the callback. Pilot light was out. The young man figured it out and took time to explain so I could light it next time. Perfect! [the gas company had an appointment available 1 week later].