Mike was excellent. He came out promptly, did a thorough review of my furnace, gave me a complete breakdown of what needed to be fixed and the costs involved. No pressure at all! He fixed everything I requested in a timely manner and answered all my questions. Finally, I would definitely advise signing up for their service plan. You need to have your furnace and A/C units examined every year anyway. Their service plan discounts those services, plus if anything breaks, you get preferential treatment and a discount on services and parts. WORTH IT!