Brooks Butterfield min

Brooks Butterfield, Service Technician

Started with Countryside in 2019.

Certificates:  NATE Ready to Work, NATE HVAC Support Technician – NATE ID: 6403082

Local Reviews

Countryside Heating & Cooling Solutions Rated 4.9 out of 5 stars based on 146 customer reviews

Map of Excelsior, MN

Customer




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Mark- Thank you for your 5 star review! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Waconia, MN

Provided good explanation upon diagnostic completion




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Tom- Thank you for your 5 star review! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Delano, MN

Cold




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Frank- Thank you for your 5 star review! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Wayzata, MN

Great service!




Review of Countryside Heating & Cooling Solutions

Brooks really took his time walking us through our new home and it’s systems! We really appreciated his knowledge and advice on how to maintain our HVAC. Thank you Brooks!!


Response from Countryside Heating & Cooling Solutions:

Hi Jessica- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with great service and educated your HVAC systems! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Osseo, MN

Great Customer Service




Review of Countryside Heating & Cooling Solutions

From scheduling with Maggie, to the service call from Brooks, Countryside Heating & Cooling provided friendly, outstanding customer service! I very much appreciated the 2-hour service window (vs an all-day window); Brooks' explanation of the situation; and the options he provided to fix the problem, vs. selling me an over-the-top solution. For it being my first time using this company, I couldn't be more pleased with them.


Response from Countryside Heating & Cooling Solutions:

Hi JP- Thank you for your 5 star review! We are thrilled to hear that you had a great first experience working with Brooks, Maggie and our team. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Mound, MN

Brooks is the Best!!!




Review of Countryside Heating & Cooling Solutions

Brooks has gone out of his way not once but twice to repair and restore various things at our home and has worked overtime to do so. Always courteous, professional and friendly! Thank you! Highly recommend Countryside and Brooks!


Response from Countryside Heating & Cooling Solutions:

Hi Karen- Thank you for your 5 star review and high recommendation! We are pleased to hear that Brooks is always courteous, professional, friendly and goes out of his way to provided you with great service. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Maple Plain, MN

Awesome service!




Review of Countryside Heating & Cooling Solutions

Brooks researched our problem before coming out for the service call. He checked out the air exchanger and thoroughly explained the problem to us.


Response from Countryside Heating & Cooling Solutions:

Hi Joyce- Thank you for your 5 star review! We are pleased to hear that you had awesome service from Brooks. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Loretto, MN

Brooks was great




Review of Countryside Heating & Cooling Solutions

Friendly, cautious and did a nice job


Response from Countryside Heating & Cooling Solutions:

Hi Jessica- Thank you for your 5 star review! We are pleased to hear that Brooks was friendly, cautious and did a nice job. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Hopkins, MN

fabulous I have been with you for many years. am grateful many times over




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Corrine- Thank you for the 5 star review and trust in us! We are pleased to hear that Brooks provided you with fabulous service! We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Map of Mound, MN

Great service!




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Karen- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with great service! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great and awesome!




Review of Countryside Heating & Cooling Solutions

Great


Response from Countryside Heating & Cooling Solutions:

Hi Cheryl- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with great and awesome service! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great...Again




Review of Countryside Heating & Cooling Solutions

You guys are the best. You have the technical expertise to perform at the highest level and you have extraordinary responsiveness to your customers. I’ve been a customer since dinosaurs walked the earth...


Response from Countryside Heating & Cooling Solutions:

Hi Biff- Thank you for your 5 star review and trust in us! We are humbled by your words and thrilled to hear that you always receive great service from our team! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great service




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Jon- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with great service! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Rude




Review of Countryside Heating & Cooling Solutions

Office said they would call when repair person was on their way--they didn't. When he did arrive, I had two entry way rugs for wet winter shoes. Instead, he put his wet winter boots on the bare floor. I had called because furnace was working, but making a high pitched noise. Repair person immediately started with the sales pitch asking how old the furnace was and saying I probably needed a new one (hadn't looked at anything yet). I told him the repair man from the last visit stated I shouldn't need a new furnace for at least five years. The repair man did the work. However, as he was leaving he made a snide comment that I "should make sure none of my ducts were covered" while rolling his eyes and making a motion to the clothes and shoes I had on the floor. I ensured him the air ducts were not covered--and that was not the reason I had contacted for a repair anyway. It was for the high pitched sound. When I do need a new furnace, I will not be calling them again. I have never had a company disrespect me in my own home.


Response from Countryside Heating & Cooling Solutions:

Hi Shari- We are sorry you feel this way about your recent experience with us. Our technician asked how old your furnace was so he could discuss whether you want to repair or replace. Your furnace is almost 19 years old and no HVAC technician should guarantee that it will last another 5 years. Our technicians intention was to educate you on the costs of repairing vs. replacing so you had options. We are sorry you feel his attitude was rude and disrespectful. He received more than 100 reviews last year with an average rating of 4.89 out of 5 stars. This is unusual to hear about him but we do appreciate the feedback. We also appreciate you giving us the opportunity to work with you and hope you will reconsider us for the future. -The Countryside team


Awesome service!




Review of Countryside Heating & Cooling Solutions

Brook was knowledgeable and so considerate! I would ask that he be the technician each time I need service.


Response from Countryside Heating & Cooling Solutions:

Hi Kimberly- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with awesome service and you would prefer him to come out each time you need service! We truly appreciate your business and hope to keep you a happy customer of ours for life. Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Very satisfied




Review of Countryside Heating & Cooling Solutions

Knowledgeable and excellent service


Response from Countryside Heating & Cooling Solutions:

Hi Mark- Thank you for your 5 star review! We are pleased to hear that Brooks was knowledgeable and provided you with excellent service! We truly appreciate your business and hope to keep you a happy customer of ours for life. Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great Service




Review of Countryside Heating & Cooling Solutions

Great guy, very knowledgeable.


Response from Countryside Heating & Cooling Solutions:

Hi Cory- Thank you for your 5 star review! We are pleased to hear that Brooks was a great guy, knowledgeable and provided you with great service! We truly appreciate your business and hope to keep you a happy customer of ours for life. Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


On Time!




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Jill- Thank you for your 5 star review. We are pleased to hear that Brooks was on time. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Fast, Knowledgeable




Review of Countryside Heating & Cooling Solutions

Great service. In and out quickly. Explained all relevant findings.


Response from Countryside Heating & Cooling Solutions:

Hi Logan- Thank you for your 5 star review! We are pleased to hear that Brooks was fast, knowledgeable, informative and provided you with great service. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great service




Review of Countryside Heating & Cooling Solutions

Brooks service was great and he explained things in a way that will help us make good decisions on new products


Response from Countryside Heating & Cooling Solutions:

Hi Laura- Thank you for your 5 star review! We are pleased to hear that Brooks was informative and provided you with great service. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great service




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Troy- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with great service. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Very good service




Review of Countryside Heating & Cooling Solutions

Brooks came earlier than was originally told, diagnosed the problem, found the part in Golden Valley. came back when he said he would and quickly made the repair. Very competent


Response from Countryside Heating & Cooling Solutions:

Hi Bruce- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with very good service! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great Service




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Lori- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with great service. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Excellent service




Review of Countryside Heating & Cooling Solutions

Brooks did an excellent job and is an exceptional representative of Countryside Heating and Cooling.


Response from Countryside Heating & Cooling Solutions:

Hi Charlie- Thank you for your 5 star review! We are thrilled to hear that Brooks did an excellent job and is an exceptional representative of our team! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great service




Review of Countryside Heating & Cooling Solutions

As always, a top-notch job.


Response from Countryside Heating & Cooling Solutions:

Hi Mike- Thank you for your 5 star review! We are pleased to hear that you always receive top notch service from our team! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


As always, great, friendly service.




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Randy- Thank you for your 5 star review! We are pleased to hear that always receive great, friendly service from our team! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Very helpful service




Review of Countryside Heating & Cooling Solutions

He was on time and helpful.


Response from Countryside Heating & Cooling Solutions:

Hi Wendy- Thank you for your 5 star review! We are pleased to hear that Brooks was on time and helpful! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great Serivce




Review of Countryside Heating & Cooling Solutions

The Tech was very friendly and provided great service.


Response from Countryside Heating & Cooling Solutions:

Hi Roy- Thank you for your 4 star review! We are pleased to hear that Brooks was friendly and provided you with great service! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Friendly efficient service.




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Randy- Thank you for your 5 star review! We are pleased to hear that Brooks was friendly and efficient! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great response time, problem solved in less than an hour!




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Ardis- Thank you for your 5 star review! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Fantastic, consistently reliable service for three decades.




Review of Countryside Heating & Cooling Solutions

Brooks is extremely knowledgeable and personable. He listens to the customer and answers questions. He takes the extra step to make sure the system works.


Response from Countryside Heating & Cooling Solutions:

Hi Barry- Thank you for your 5 star review! WE are thrilled to hear that you consistently receive reliable and fantastic service from us for 3 decades! We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Return to Finish




Review of Countryside Heating & Cooling Solutions

After staying extra time until 7:00 pm the night before diagnosing a circuit protector issue, Brooks and his partner returned the next morning bright and early to complete the job. He is an eager and willing apprentice with a great attitude. Nice asset to the Countryside team.


Response from Countryside Heating & Cooling Solutions:

Hi Michael- Thank you for your 5 star review! We are pleased to hear that Brooks and Ben completed the job with great attitudes. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great service technicians, love their attitudes




Review of Countryside Heating & Cooling Solutions

Quick, explained the problem and answered all my questions


Response from Countryside Heating & Cooling Solutions:

Hi Jim- Thank you for your 5 star review! We are pleased to hear that our service technicians have positive attitudes and provided you with great service! We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great Company




Review of Countryside Heating & Cooling Solutions

I will continue to recommend Countryside for their great service.


Response from Countryside Heating & Cooling Solutions:

Hi Lenny- Thank you for your 5 star review and recommendation! We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Very helpful, patient and friendly technician. Thank you!




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Kristi- Thank you for your 4 star review. We are pleased to hear that Brooks was friendly, helpful and patient. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Countryside - Brookes - They do it right




Review of Countryside Heating & Cooling Solutions

on time - on task - & they communicate simply & clearly.


Response from Countryside Heating & Cooling Solutions:

Hi Pat- Thank you for your 5 star review. We are pleased to hear that Brooks was on time, on task and communicated well. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


So friendly and helpful




Review of Countryside Heating & Cooling Solutions

The people at Countryside are always knowledgeable and thorough. I had a faulty remote which was replaced. He returned and helped me set it up. He also gave me a good recommendation for next fall service.


Response from Countryside Heating & Cooling Solutions:

Thank you for your 5 star review. We are pleased to hear that you always receive friendly, helpful, knowledgeable and thorough service from our team. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Professional, informative, thorough




Review of Countryside Heating & Cooling Solutions

Brooks did a great job analyzing our heating situation and discussing options.


Response from Countryside Heating & Cooling Solutions:

Hi John- Thank you for your 5 star review. We are pleased to hear that Brooks was professional, informative, thorough and did a great job analyzing your HVAC system. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Very professional




Review of Countryside Heating & Cooling Solutions

Very thoughtful about making sure I knew how everything works and anticipated questions before I thought to ask. Very professional and thorough


Response from Countryside Heating & Cooling Solutions:

Hi Deborah- Thank you for your 5 star review! We are pleased to hear that Brooks was professional, thoughtful and thorough. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great honest service




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Virginia- Thank you for your 5 star review and trust in our team! We are pleased to hear that Brooks provided you with great service. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Great service. Grady reponse




Review of Countryside Heating & Cooling Solutions

Maggie at the office was great and worked with me to get a tech out ASAP. Signed up for a service plan.


Response from Countryside Heating & Cooling Solutions:

Hi David- Thank you for your 5 star review! We are pleased to hear that Maggie was able to get you onto our schedule quickly and Brooks provided you with great service. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team


Scared




Review of Countryside Heating & Cooling Solutions

The service work was done well. The tech, however came in through a lower level door instead of having Gary let him in, and walked in to our son’s bedroom where he was sleeping. Needless to say , our son was scared to pieces when a stranger threw open his closed bedroom door and walked in!!


Response from Countryside Heating & Cooling Solutions:

Connie and Gary- You are a valued customer of ours and we want to keep you a happy customer for life. We have spoken to our tech and we believe this is a misunderstanding. We had a scheduled appointment at 8 am on Oct. 19th for fall maintenance on your HVAC equipment. Our tech had instructions from our scheduler that said if Gary isn’t home, the door will be open. Our tech arrived on time, knocked several times and checked the front doors. They were locked. It appeared no one was home. Under the current circumstances with COVID, it is not uncommon for customers to ask us to come in through a back/service door as they do not want us in their main living space. Our technician decided to try the basement door. It was open. He again knocked and announced himself but no one answered. Our technician performed his tune-ups on your equipment and was almost done with the maintenance when Gary arrived home (30 minutes after our tech arrived). Our technician did not see any other person while he was there and was unaware that your son was home. We value your business and want you to feel comfortable with our services. Please reach out to us if you would like to discuss this further. -The Countryside team


Great Service




Review of Countryside Heating & Cooling Solutions

Wonderful service with clear explanations of what was being done and updates on pricing. Very friendly serviceman (Brooks). Extremely comfortable having him in our home in the middle of this pandemic. All protocols were followed. Definitely would have him pack again.


Response from Countryside Heating & Cooling Solutions:

Hi Steve- Thank you for your 5 star review! We are pleased to hear that Brooks was clear, friendly, safe, provided wonderful service and that you would have him back to your home again! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team


Efficient and prompt service!




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Lynette- Thank you for your 5 star review! We are pleased to hear that Brooks was prompt and efficient! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team


Excellent service




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Tim- Thank you for your 5 star review! We are pleased to hear that Brooks provided you with excellent service! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team


Continued excellent service




Review of Countryside Heating & Cooling Solutions

Technician is friendly and professional


Response from Countryside Heating & Cooling Solutions:

Hi Janice- Thank you for your 5 star review! We are pleased to hear that Brooks was friendly and professional and you consistently receive excellent service from our team! We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team


Quick, efficient, pleasant technician




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Wendy- Thank you for your 5 star review! We are pleased to hear that Brooks was quick, efficient and pleasant to work with! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team


Excellent service




Review of Countryside Heating & Cooling Solutions


Response from Countryside Heating & Cooling Solutions:

Hi Tim- Thank you for your 5 star review! We are pleased to hear that you received excellent service from Brooks. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team


Love this company!




Review of Countryside Heating & Cooling Solutions

We have worked with them for years and have never been disappointed.


Response from Countryside Heating & Cooling Solutions:

Hi Jo- Thank you for your 5 star review! We are thrilled to hear that you love working with our team. We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team


Great service very friendly serviceman




Review of Countryside Heating & Cooling Solutions

We loved working with Brooks, he is very knowledgeable and has great people skills.


Response from Countryside Heating & Cooling Solutions:

Hi John- Thank you for your 5 star review! We are pleased to hear that Brooks was friendly, knowledgeable, has great people skills and provided you with great service! We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team